After nearly a two year hiatus in the aviation industry, it's now time to reboot the economy and regain our lives back. As restrictions ease in many countries around the world, we are re-adding flights to and from our secondary hubs of London LHR and Sydney.

Re-book, re-route, change, postpone, or cancel flights and itinerary in Manage My Bookings.

If your flight is cancelled, we will proactively contact you. You can rebook, reroute, or cancel your ticket and get a full refund with all service or processing fees waived. You can do all these in Manage My Bookings.

You can also check the status of all flights in Flight Status.

If your flight has not been cancelled, you can still change your itinerary at no extra costs and all processing fees will be waived (but you will have to pay for the fare difference).

Before you book a flight, check the local entry requirements through government websites. Some countries continue to be closed to foreign visitors and only allow citizens to return, while others have imposed mandatory quarantine which may put off your travel plans.

You can continue to book flights and trips as normal. Flights that have been cancelled will not show up in searches. We know this pandemic is fast-changing, and evolving in new ways everyday, so any trips booked now through till 30 September 2022 can be changed or rerouted at no extra costs for an unlimited number of times, but you must fly within 1 year from the date of purchase. However, keep in mind that you will have to pay any differences in ticket price when you rebook your trip.

This unlimited, free change policy was introduced as a temporary relief measure at the beginning of the pandemic. After 30 September 2022, it will cease and all tickets will revert back to their original conditions.

You can make most changes to your itinerary in Manage My Bookings or through the Austin's Airways App.

However, we know that sometimes you just want to talk to a real person who can swiftly address your requests and concerns. Head to Austin's Airways Support to initiate a call or chat to a real Austin's Airways person.

We know how much Austin's Airways passengers value our world-class services. Although we have made some slight modifications to our onboard service and have temporarily closed Austin's Airways Lounges in cities where we have suspended flights to, we continue to offer nearly the same great service as before. This includes continuing to offer delicious hot meals on every flight in every Travelling Class, handing out the same luxurious amenity kits, Turndown Service, duvets and pillows, and headphones.

At every stage of your travel journey, we’ve raised the bar on cleanliness and health to help keep you safe and give you more peace of mind.

10 May 2022: Masks are no longer mandatory on all flights.

12 January 2022: In light of the rapid spread of the highly infectious Omicron variant, passengers should wear a surgical mask at all times during their journey.

14 June 2021: Fully vaccinated passengers can choose not to wear a mask at any stage of the journey (unless in areas where government requirements require them to wear one, such as in airports in some countries).

20 May 2021: All Austin's Airway frontline staff, including pilots, cabin crew and airport staff, have been fully vaccinated against the coronavirus. This adds another layer of safety and assurance to your journey.

9 April 2021: With vaccine roll-outs significantly ramping up around the world, we are finally seeing hope and light at the end of the tunnel. We continue to constantly monitor the pandemic situation, and at this stage there are no changes to any of our requirements. You do not need to be vaccinated in order to fly Austin's Airways and many countries have not changed any quarantine requirements.

8 April 2021: We've updated our mask policy.

Everyone is required to wear a surgical mask (cloth masks are NOT acceptable) at all stages of the journey (regardless of whether they have been vaccinated or not) except for infants under the age of 2 and people with medical conditions that prevent them from wearing a mask (proof of medical condition is required). You are only allowed to remove your mask for eating and drinking, and must put it back on immediately afterwards.

We will provide a surgical mask if you do not have one.

11 July 2020: Effective immediately after 72 hours (i.e. 13 July 2020). To safeguard the local public health situation in Hong Kong, all passengers originating from India, Pakistan, Philippines, Indonesia, Afghanistan, and Bangladesh whose final destination is Hong Kong (i.e. from the aforementioned regions and planning to entering Hong Kong. Austin's Airways currently does not operate any flights to any of those regions, therefore this applies to passengers connecting onto an Austin's Airways flight in another city, or multi-segment flights involving Austin's Airways) must get a coronavirus test 14 days before departure in addition to another coronavirus test 72 hours before departure. In both tests, the result must be negative, and the test must be conducted by a local government approved laboratory.

11 July 2020: Effective immediately after 72 hours (i.e. 13 July 2020). All passengers originating from the following regions must get a coronavirus test before travel. This includes passengers connecting onto an Austin's Airways flight, including transiting onto an Austin's Airways flight in Hong Kong. Specifically, passengers will have to carry a negative PCR certificate issued by a local government approved laboratory to be accepted on the flight, and the test certificate must be issued no more than 72 hours before departure.

Travel from the following countries will be subjected to this new requirement:

• Afghanistan
• Bangladesh
• Egypt
• India
• Iran
• Nigeria
• Pakistan
• Philippines
• Russian Federation
• Sudan
• Tanzania
• Indonesia
• South Africa

22 June 2020: We have already restarted some more routes, and are committed to relaunching even more flights and routes around the world.

1 June 2020: We will restart some more routes throughout June, leading into the Summer season, as connecting passengers will once again be welcomed at Hong Kong airport.

10 May 2020: Austin's Airways continues to reassess the current global situation, local Hong Kong situation, as well as various other demand and factors. We hope to reinstate some key routes to some key destinations where coronavirus infection rates are not too high. Of course we will continue to follow the advice of health officials and health departments around the world.

14 April 2020: We are further reducing our current skeleton network in response to a further dive in demand.

14 April 2020: Austin's Airways has increased capacity at our Customer Contact Centers by 12 times to reduce the burden caused by an unprecedented and overwhelming volume of calls. We are continuing to ramp up capacity and are taking initiatives to reduce call time; thank you for your patience.

14 April 2020: All rebooking and rerouting fees are waived around the world. Austin's Airways will handle every case with utmost flexibility and thought for our passengers.

21 March 2020: In addition to the numerous adjustments we have made to our flight schedules, we are going to further drastically scale back all flight frequencies and dramatically reduce capacity to nearly all markets. Affected passengers will be contacted. These are truly unprecedented times, and flight changes are inevitable. So far, we have also grounded our entire A380, B747 and B777 fleet, and will deploy smaller aircrafts on many routes and reduce frequencies.

19 March 2020: Hong Kong imposes mandatory 14 days quarantine for everyone arriving from foreign countries.

9 March 2020: Austin's Airways suspends all flights to Italy and South Korea until further notice.

Feb 2020: Austin's Airways adjusts various flight frequencies, aircraft deployments, and route network in different markets depending on a variety of factors, including potential risks of infections in the region, market demand, and future anticipations.

24 Jan 2020: Austin's Airways suspends all flights to Mainland China until further notice.

20 Jan 2020: Austin's Airways dramatically steps up coronavirus preventive measures in light of a rapid increase in infections in Wuhan, China.