CORONAVIRUS SUPPORT:
Talk to a real person for any requests or any rebooking matters related to the coronavirus pandemic.
Email: coronavirus@austinsairways.com
Phone: (+852) 2999 9999
General Enquiries:
Austin's Airways General Enquiries:
Email: enquiries@austinsairways.com
Phone: (+852) 090-085-733
Austin's Airways Cargo General Enquiries:
Email: enquiries@austinsairwayscargo.com
Phone: (+852) 3087-4376
Austin's Airways General Enquiries (Cooperate Relations):
Email: crenquiries@austinsairways.com
Phone: (+852) 2876-6875
Sales, Bookings, and Special Services:
Please book through our website. For group bookings, contact your local travel agency.
Please only use the details below to contact us for specific cases.
Email: bookings@austinsairways.com
Phone: (+852) 7982 4312
Special Services and Manage My Bookings related:
Email: services@austinsairways.com
Phone: (+852) 7432-7545
Please note you can initiate many Special Services arrangements through Manage My Bookings.
Around the World:
General Enquiries:
Email: enquiriesatw@austinsairways.com
Phone: (+852) 2543-2436
Account Support (including Forgot Passwords, help logging in etc):
Email: atwaccountsupport@austinsairways.com
Phone: (+852) 2270 3982
Customer Service Relations, Complaints:
Customer Service Relations:
Email: csr@austinsairways.com
Complaints:
Email: complaints@austinsairways.com
Phone: (+852) 098-729-754
Baggage (Lost, stolen, damaged):
Baggage related (Lost, stolen, damaged, etc):
Email: baggage@austinsairways.com
Phone: (+852) 875-574-4798
Cooperate Business:
Business and Cooperate Relations (For General Cooperate Enquiries, please see details at the top of this page):
Email: cooperate@austinsairways.com
Phone: (+852) 2437 9807
Careers:
Careers Related:
Email: careers@austinsairways.com
Phone: (+852) 7998-7984
All phone hotlines are toll free worldwide and 24 hours operational
Get help on anything
Austin's Airways Specialists at Support Bar are friendly, knowledgeable, and ready to assist you in any way. They can help you arrange Special Services, track cases, file a lost baggage, assist you with paperwork, and more across a wealth of areas. Where necessary, they will redirect you to relevant Austin's Airways department if further follow up is required.
We are rolling out Austin's Airways Support Bar at some cities around the world. Support Bar is current available at:
Hong Kong International Airport
Los Angeles International Airport
London Heathrow
Sydney Kingsford Smith
Melbourne Airport
Brisbane Airport
Auckland Airport
Toronto Airport
Vancouver Airport
Tokyo Narita and Haneda
Seoul Incheon
Bangkok Suvarnabhumi Airport
Singapore Changi
Taipei Taoyuan
Shanghai Pudong
New York JFK
Rio de Janeiro Airport GIG